Returns & Exchanges
At Online Surf Shop, we want to ensure you are stoked with your gear, so we offer a 30-day return policy on all unworn apparel and accessories. If your new surf wear doesn't fit or meet your expectations, simply return it in its original condition for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely pack your items in their original packaging, ensuring all tags are attached and the products are in unwashed, unworn condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing